Service and complaints
Documentation skeleton for Spectoda service and complaint information.
This is the future public place for customer information about support, complaints, service visits, and remote diagnostics. Until DEV-6290 is approved, it serves only as a traceability skeleton and must not replace a signed quote, contract, or final terms and conditions.
What belongs here after approval
Section titled “What belongs here after approval”- how a customer starts a service request or complaint,
- which materials help assess a defect quickly,
- how warranty, out-of-warranty, and paid service are distinguished,
- how remote diagnostics and installation access are confirmed,
- how the service procedure is linked to a specific version of terms and conditions.
Open validation gates
Section titled “Open validation gates”| Gate | Why it prevents final text |
|---|---|
| B2B/B2C scope | Consumer rights and deadlines require separate wording. |
| Complaint procedure | Deadlines, burden of proof, and required documents must be validated by a lawyer. |
| Paid service | Price and scope of work must be agreed in advance in a suitable way. |
| Remote diagnostics | Access to the installation and personal or operational data must match the privacy model. |
Related operational page: Remote service.